1.1 These general terms and conditions (herein Conditions) define and regulate legal relations connected to services provided by ArLeAM company (herein Company) through its ArLeAM.com site.
1.4 If you do not agree to these Terms, please stop using the Site. Being on the Website, opening an account, becoming a User and using the Services proves your unconditional acceptance of these Terms.
2. Services provided by ArLeAM.com and how to provide them.
2.1 ArLeAM.com is an electronic shopping option that allows the consumer to find the product they need, make an online payment, order its delivery to the address specified. The site provides visitors with complete information needed to make a purchase with photos and search capabilities.
3.1 To purchase products online visit ArLeAM.com.
3.2 You must be over 18 years old to register with ArLeAM.com or place an order in any other way.
3.3 You certify that the information provided during or after registration is accurate and complete.
4. Delivery and Payment
4.1 Orders are accepted online through ArLeAM.com.
4.2 At ArLeAM.com you select the product of your choice, indicate the address where it should be delivered, the phone number, the preferred time of day and hour, and provide additional information if needed. Having your landline and / or mobile phone numbers, our courier can contact you to make verifications.
5.1 Free delivery in Yerevan city. Delivery time may change depending on the order quantity and other conditions. Specified delivery time may differ from actual delivery time.
6. Order status and history
6.1 After registration you are able to follow order history on your profile page and see the dates, status (“Submitted for compilation”, “Item is being delivered”, “Item is delivered” etc.) and also cart prices.
7. Payment methods
7.1 There are several Payment methods for an order at ArLeAM.com.
7.2 Online payments are made through Master Card, Visa payment systems. If you are already registered in that system, after selecting the appropriate option and confirming the order, you will be redirected to the website of the given payment system, where you need to enter your username and password in that and make the payment.
7.3 When making any payment by card, you confirm that you are a legal user of the card / cardholder, other authorized user and have all the authority to make a transaction. The account holder and the cardholder registered on the site are jointly liable for all monetary liabilities owed to the company. At the request of the company, depending on the type of order and the price, other additional guarantees may be required prior to delivery if the paying cardholder and / or the registered user is not identified or they are different persons.
8. Return or exchange policy
8.1 If the product you bought has not undergone any qualitative or quantitative changes, you can return it within 14 days by presenting the cash register receipt or invoice, except for the products that are not subject to return or exchange according to the RA legislation.
8.2 However, if your desire to return the product is conditioned by its quality features, you need to contactthe customer service department and In case of return confirmation, you can replace the product with another one with the help of our courier.
8.3 Refunds for local bank cards are made within one day. In case of VTB and other foreign cards, the return is made within five working days.
9. Emails and messages
9.1 You can contact us via email, live chat, or calling. We will contact you by email or by posting notices and information on the Site.
9.2 ArLeAM.com sends the following emails to its customers:
- In response to your emails
- Order confirmation email, which includes all the information about it, as well as an email about the delivery or cancellation of the order.
- You will receive emails about our news, various promotions, etc. only if you subscribe to our newsletter.
10. Site responsibilities
10.1 The order placed on ArLeAM.com is an offer made by you to the Company to buy or receive any product through delivery. This offer is considered accepted if you receive a confirmation email with all thedetails of the order. This email is considered a contract between you and the Site.
10.2Upon delivery of the product by the courier and upon receiving it, you confirm the absence of any objections to the quantitative or qualitative properties of the product.
10.3 The Company is released from liability for the performance or delay of its obligations if it is due to reasons beyond our control.